Terms and Conditions – Never Speechless

Terms and Conditions for our Mentorship Programme

Our promise to you:

We agree to provide you with full access to our training and group coaching program, ‘Never Speechless.’ You will have access for life of all the resources for each week of the 12 week programme. You will have weekly zoom group calls where we provide feedback and reviews and be part of a Facebook group.

Provided you have completed the training, we promise you will have made significant improvement in all areas of public speaking.

Provision of service:

The provision of service of the Never Speechless program is subject to change. Never Speechless reserves the right to amend, alter, add to or take away from the online training materials, group call schedule and support provisions at any time.

We are committed to providing all participants with a positive experience. Thus, Never Speechless may, at its sole discretion, limit, suspend, or terminate your participation in any of its programs, live, recorded, social media-based or digital without refund or forgiveness of remaining payments if:

you become disruptive, abusive or difficult to work with;
you impair the participation of our instructors or participants in our program(s).

Privacy & Confidentiality:

We respect your privacy and must insist that you respect the privacy of fellow Program participants.
We respect your confidential and proprietary information ideas, plans and trade secrets (collectively, “Confidential Information”) and must insist that you respect the same rights of fellow Program participants and of the Company.
Thus, you agree:

Client data shall at all times remain the property of the client or its licensors. Except to the extent Never Speechless has direct obligations under data protection laws. The client shall ensure (and is exclusively responsible for) the accuracy, quality, integrity, and legality of the client data and that its use (including use in connection with any of our Programs) complies with all applicable laws and Intellectual Property Rights. If Never Speechless becomes aware of any allegation that client data may not comply with the acceptable use Never Speechless shall have the right to permanently delete client data that is suspected of being in breach of any of the foregoing from any of the Programs and/or disclose client data to law enforcement authorities (in each case without the need to consult the client). Where reasonably practicable and lawful Never Speechless shall notify the client before taking such action on. Within 60 days of the earlier of the end of the provision of a client signing up to a program (or any part) relating to the processing of the client data, unless otherwise set out in the contract or subsequently agreed in writing, the Client hereby instructs that Never Speechless shall securely dispose of such client data processed in relation to the program (or any part) which have ended except to the extent that any Applicable Law (as defined in the Data Protection Addendum) requires Never Speechless to store such client data.
Never Speechless shall maintain the confidentiality of the client data and shall not without the prior written consent of the client or in accordance with the contract, disclose or copy the client data other than as necessary for the performance of the program or its express rights and obligations under the contract. Never Speechless shall implement technical and organisational security measures in accordance with relevant laws. Never Speechless undertakes to disclose the client data only to those of its officers, employees, agents, contractors, and direct and indirect subcontractors to whom, and to the extent to which, such disclosure is necessary for the purposes contemplated under the contract or as otherwise reasonably necessary for the provision or receipt of the Program, and shall be responsible to the client for any acts or omissions of any of the persons referred to. In respect of the confidentiality and security of the client data as if they were Never Speechless own. The provisions of this clause shall not apply to information which: is or comes into the public domain through no fault of Never Speechless, its officers, employees, agents, or contractors. is independently developed by Never Speechless (or any of its Affiliates or any person on its or their behalf), without access to or use of such information; or the client is required by law, by court or governmental or regulatory order to be disclosed, that above clauses shall not apply to protected data. This clause shall survive the termination or expiry of the Contract for a period of 10 years. Any client data is Protected Data, Never Speechless shall ensure that such client data may be disclosed or used only to the extent such disclosure or use does not conflict with any of Never Speechless obligations under the Data Protection Addendum.
You agree that all originals and any copies of the Confidential Information remain the property of Company. You shall reproduce all copyright and other proprietary notices, if any, in the same form that they appear on all the materials provided by us, on all permitted copies of the Confidential Information made by you. You agree to return all originals and copies of all Confidential Information in your possession or control to us at its request.

While you are free to discuss your individual results from our programs and training, you must keep the experiences, training, financial agreements, contractual agreements and statements, oral or written, of the program and all other participants in the strictest of confidence, as will we.

Disclaimer of Liability

The information and training provided by Never Speechless is for information purposes only. All information is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the site.

In consideration of Never Speechless you acknowledge and agree that, to the fullest extent permitted by law, Never Speechless and our staff, coaches and contractors do not:

Accept any responsibility or liability for any regulations, laws or rules broken by you or your company with respect to your use of our program, advice or activity. You acknowledge that it is your responsibility to verify the legality of any and all operations and activities undertaken by you.
Accept any responsibility or liability for any suspensions or rejections of any advertising platform recommended by Never Speechless. Any suspensions by said advertising platform do not negate or affect our refund policy. You accept it is your responsibility to read, understand and follow any and all advertising guidelines laid down by any and all online platforms.
Accept any responsibility for any loss, injury, damages or claims incurred by you during or following your participation in our programs or training.

Terms of Sale

We are only able to help committed people. Therefore, you hereby ratify your understanding that because the program is digital in nature and immediately accessible for download. And because there is a large cost to Never Speechless when onboarding new clients in team and resources. All program sales are final and non-refundable and as per the UK Consumer Rights Act, there is no cooling-off period. You hereby also agree that a change of mind or personal circumstances after the sale has been made is not a valid justification for a refund unless the terms of the money-back guarantee have also been met. You agree that you have had ample time to make an educated decision about working with Never Speechless. You also agree that you do not have any disabilities or impairments that would prevent you from completing our program. This does not affect your statutory rights.
Our money-back guarantee policy is as follows: You are entitled to a refund of the course fees paid to Never Speechless only if you complete and execute consistently all action items from all modules in the training program and upload the completed worksheets and share them with Vittorio Pelosi via contact@neverspeechless.org upon request of a refund (it is not necessary to send them before). You must also demonstrate that you have followed all of the advice given and agreed steps with regards to improving your public speaking over the three-month course. Finally, you need to have checked in with us weekly on zoom to help you improve your public speaking. If following all of these steps, you can demonstrate with evidence beyond doubt that your public speaking has not improved, then a refund of the course fees paid, will be granted within 30 days of the receipt of the refund request. Any other expenses outside of the course fees paid to Never Speechless incurred by your business following our instructions, including any marketing budget, are not covered.
Entire Agreement. This Agreement is the final, complete and exclusive agreement of the parties. No modification of or amendment to this agreement shall be effective unless in writing and signed by each of the parties.
Governing Law. This Agreement shall be governed by and construed in accordance with the laws of The United Kingdom without regard to its conflicts of law provisions. Exclusive jurisdiction and venue for any action arising under this agreement is in the national court in London, and both parties consent to the jurisdiction of, and irrevocably waive any objection to venue in courts for this purpose. In any action or proceeding to enforce this agreement, the prevailing party will be entitled to recover from the other party its costs and expenses (including reasonable attorneys’ fees) incurred in connection with that action or proceeding and enforcing any judgment or order obtained.

Complaints Procedure

We at Never Speechless are committed to providing a high-quality service to all our clients. We are very keen to hear of any situations where we have fallen short of both your expectations and the expectations set by us, so that we can continue to improve our standards and service to all our clients.
While we rarely receive complaints about our service we believe that is important for any quality-focused business to have a published Complaints Policy, which is clear for not only our clients, but our staff as well.
We also encourage anyone who has been dissatisfied with our service in any way to let us know so that we can continue to improve.

Below is our complaints procedure:

Overall responsibility for this Complaints Policy and the implementation thereof lies with the director for Never Speechless, whose principal place of business is 12 Culvers Avenue, Carshalton, Sutton. SM5 2BS.

This Complaints Policy is regularly reviewed and updated as required.
If you have any cause to complain about us or any of our staff and your complaint in any way relates to our provision of the services then you agree in the first instance:

To put your complaint in writing to Never Speechless using the address above or for a swifter response, by emailing the contact link at the top of the website; and you agree not to publish (or cause the publication of) your complaint any more widely whether orally to third persons, in writing to third persons or to the world at large through the use of the internet.
We will investigate your complaint and give our considered response to it within 21 days of your complaint being received.
If you accept any settlement outcome offered by us in our written or verbal response to your complaint, then that settlement outcome will be implemented in full and final settlement and the terms of settlement shall remain private and confidential between the parties (or any legal advisors if applicable).
If you are unhappy with our response to your complaint then you must refer your complaint to the Centre for Effective Dispute Resolution (“CEDR”) for the appointment by CEDR of an independent mediator to seek resolution through mediation.
Only if a formal mediation arranged by CEDR fails to resolve your complaint can you take the opportunity to put your complaint to a court (and in such a case the English Courts shall have exclusive jurisdiction to determine your complaint).
For the avoidance of any doubt, your obligation not to publish shall be an on-going obligation until (but not beyond) the delivery of a final judgment in open court on any legal claim which you commence in accordance with the provisions of this clause.
If you have any questions or require further information about any aspect of this Complaints Policy, please contact us by post using the address above or by contact

License

All intellectual property rights in or arising out of or in connection with Never Speechless website, programs and Never Speechless Materials will be owned by Never Speechless solely.

Never Speechless hereby grants the client with a revocable, nonexclusive royalty-free license to use Never Speechless intellectual property for the duration of a program the client has purchased. Any intellectual property the client makes using materials from Never Speechless programs and materials are owned solely by the client. You acquire no rights or licenses in or to any trademarks, service marks, trade names or copyrights displayed on the site, training or materials. You may not reproduce, republish, distribute, assign, sublicense, retransmit, sell, or prepare derivative works of the site or content, or resell or make our service available to others. All rights in and to the site, service and our content not expressly granted in this agreement remain in us or in our licensors.
You acquire no ownership or other interest in, or another license to, any patent, copyright, trademark, trade secret or other intellectual property right or to the Content owned by Never Speechless. You acquire no rights or licenses in or to any trademarks, service marks, trade names or copyrights displayed on the Site. You may not reproduce, republish, distribute, assign, sublicense, retransmit, sell, or prepare derivative works of the site or content, or resell or make our service available to others. All rights in and to the site, service and our content not expressly granted in this agreement remain in us or in our licensors.
When accessing the site or using the content or service, you agree to obey the law and to respect the intellectual property rights of others. Your use of the service, content and site is at all times governed by and subject to laws regarding intellectual property ownership. You agree not to upload, download, display, perform, transmit, or otherwise distribute any information or content in violation of any third party’s copyrights, trademarks, or other intellectual property or proprietary rights. You agree to abide by laws regarding intellectual property ownership and use, and you shall be solely responsible for any violations of any relevant laws and for any infringements of third party rights caused by any content you provide or transmit, or that is provided or transmitted using your user name. The burden of proving that any content does not violate any laws or third party rights rests solely with you.

If you use the site or our service in a manner that exceeds the scope of this license or breaches any relevant agreement, your license shall terminate immediately.

How we Look After our Clients

We guarantee that you will improve in your public speaking by having a wider range of vocabulary, better pronunciation, more skill in structuring a presentation or talk and more confident body language.

We genuinely care about the success of every single one of our clients. So much so, that we guarantee that success.

All we ask is that you complete the program and follow our advice for the twelve week programme.

We truly believe that having a mentor is the most effective way to remove fear in your public speaking and reach your goals.

We are happy to work with anyone who is Higher Intermediate (B2) and above.

We offer comprehensive training in our Five Pillars of Public Speaking:

1 Content and Structure

2. Vocabulary

3. Pronunciation and Vocal Technique

4. Body Language.

5. Gaining Confidence.

Each weekday we will focus on one of these pillars on rotation. Therefore, we focus on each pillar 12 times in the 12 week programme. You will have resources and exercises to complete. There will be weekly feedback, Q and A and an opportunity to practice the things you have learnt in a group zoom workshop.

We work with a small group of select clients over a 12-week window to ensure we are able to give our students the close mentorship they need to progress.

It is a workshop environment designed to get you to reach your goals.

With the Never Speechless programme, you get direct access each week to Vittorio with his many years of experience teaching public speaking to non-native English speakers.

We only accept a limited number of students that we teach privately and it is extremely important that we feel that we are a good fit for each other in all ways.

We love truly helping our students but we have realised that it’s always best when we have matching values and the same work ethic together.